Refund policy
Return & Refund Policy
Last Updated: August 26, 2026
At THE VELVET TABLE, we carefully select products intended to bring function, style, and character to your dining and living spaces. We understand that a purchase may occasionally need to be returned. The terms below explain how we handle eligible returns, refunds, exchanges, damaged merchandise, and other order concerns.
1. Return Period
You may submit a return request within 30 days after receiving your order.
To be considered for a standard return, an item should generally meet these requirements:
It remains unused and in its original condition.
It has not been washed, assembled, installed, altered, or damaged after delivery.
Original packaging, labels, manuals, accessories, components, and protective materials are included where applicable.
There are no stains, food residue, odors, scratches, chips, or other signs of use.
You can provide an order number, receipt, or other valid proof of purchase.
Please inspect merchandise before using it, particularly products intended for dining, serving, food preparation, or food storage.
2. Starting Your Return
A return must be approved before the product is shipped back.
Please email hau869242@gmail.com with:
Your full name.
Your order number.
The product you want to return.
A brief explanation of the reason for the return.
Clear photographs if your request involves damage, defects, missing components, or incorrect merchandise.
Once we have reviewed the request, THE VELVET TABLE will provide return instructions for eligible merchandise.
Do not send a product back without receiving our return instructions first. Unauthorized returns may not be accepted.
3. Tableware, Kitchenware, and Food-Contact Items
For hygiene and safety reasons, products intended to come into direct contact with food or beverages may be subject to additional return conditions.
Items that have been used to prepare, serve, consume, or store food or beverages may not qualify for a standard change-of-mind return if they cannot reasonably and safely be resold.
Where applicable, products should remain unused and in their original protective packaging until you decide to keep them.
This provision does not prevent you from contacting us about merchandise that was defective, damaged, incomplete, or incorrect when received.
4. Change-of-Mind Returns
If an eligible item does not suit your preferences, space, décor, or intended use, you may request a return within the 30-day return period.
For a return that is not caused by an error on our part:
The customer is responsible for return shipping costs.
The merchandise must satisfy the applicable return conditions.
Original shipping or delivery fees are generally non-refundable.
We recommend reviewing product dimensions, materials, capacities, care instructions, and other specifications before placing your order.
5. Fragile or Damaged Merchandise
Some dining and home products may be made from glass, ceramic, stoneware, or other materials susceptible to shipping damage.
Please inspect your order promptly after delivery. If an item arrives cracked, chipped, broken, dented, or otherwise damaged, contact hau869242@gmail.com and provide your order number along with photographs of:
The damaged product.
The affected area.
The exterior shipping package.
Interior packaging and protective materials, when relevant.
Please retain the product and packaging until your claim has been reviewed.
After evaluating the issue, we may offer a replacement, refund, replacement component, or another appropriate remedy.
6. Defective Products
If an item appears to have a manufacturing defect when first received, discontinue use and contact our customer support team.
Please describe the problem and provide reasonable supporting information or photographs where possible.
If we confirm an eligible defect and require the product to be returned, THE VELVET TABLE will cover reasonable return shipping expenses for the authorized return.
7. Incorrect or Incomplete Orders
If you receive a product different from what you ordered, or your merchandise is missing a component that should have been included, notify us before using the item.
We may be able to provide a missing component without requiring the entire product to be returned.
When we confirm a fulfillment error and a return is necessary, THE VELVET TABLE will provide appropriate instructions and cover reasonable return shipping costs.
8. Products That Cannot Be Returned
Subject to applicable law, standard returns may not be available for:
Used food-contact, dining, or kitchen products that cannot safely be resold.
Merchandise showing food residue, stains, odors, burns, scratches, or customer-caused damage.
Products that have been permanently assembled, installed, or modified.
Personalized, engraved, customized, or made-to-order merchandise.
Gift cards.
Products missing essential components because of customer handling.
Items specifically identified as Final Sale or non-returnable before purchase, where legally permitted.
Damaged, defective, or incorrectly supplied merchandise will be evaluated separately from ordinary change-of-mind returns.
9. Exchanges and Replacements
If you would like another eligible size, style, finish, variation, or product, contact us with your order information.
Exchanges are subject to inventory availability.
If a direct exchange cannot be arranged, we may ask you to return the original qualifying merchandise for a refund and place a separate order for the preferred product.
10. Packing an Approved Return
Please package approved returns carefully, particularly when returning fragile merchandise.
Whenever possible, reuse the original box, protective inserts, padding, and other packaging materials.
If you are responsible for arranging return transportation, we recommend selecting a trackable shipping service and retaining your carrier receipt and tracking number until the return has been completed.
THE VELVET TABLE cannot guarantee reimbursement for customer-arranged return packages lost before reaching the designated return destination.
11. Return Inspection
Receiving a returned package does not automatically constitute approval of a refund.
After an authorized return arrives, we will inspect the merchandise and may verify:
Its physical condition.
Whether it shows evidence of use.
Whether the correct product was returned.
Whether applicable accessories and components are included.
Whether the return was requested within the permitted timeframe.
We will notify you after our review has been completed.
12. Refunds
When a return is approved, the eligible refund will generally be credited to the original payment method used for the purchase.
After THE VELVET TABLE submits the refund, your bank, credit card issuer, or payment provider may require additional processing time before the credit becomes visible.
The processing period is determined by your financial institution and is outside our direct control.
13. Shipping Costs
For ordinary change-of-mind returns, original delivery charges and customer-paid return shipping expenses are generally non-refundable.
If an approved return is necessary because merchandise arrived damaged or defective, or because THE VELVET TABLE made a verified fulfillment error, reasonable shipping expenses will be handled according to the circumstances.
Any mandatory consumer protection requirements will take precedence over inconsistent provisions of this policy.
14. Cancellation or Order Changes
If you need to cancel or modify an order, email hau869242@gmail.com as soon as possible.
We will make reasonable efforts to accommodate your request before fulfillment begins. Once an order has entered processing, been packed, or transferred to a shipping carrier, cancellation or modification may no longer be possible.
If the order has already shipped, eligible merchandise may be submitted for return after delivery.
15. Consumer Rights
This Return & Refund Policy establishes the standard procedures of THE VELVET TABLE. Nothing in this policy is intended to waive, restrict, or eliminate rights or remedies that consumers cannot legally waive under applicable United States federal, state, or local law.
Where mandatory law provides additional protections, those legal requirements will apply.
16. Contact THE VELVET TABLE
For assistance with a return, refund, exchange, damaged item, missing component, or other order-related concern, please contact:
THE VELVET TABLE
Address: 16910 Misty Creek Dr, Spring, TX 77379, United States
Phone: +1 (832) 585-4801
Email: hau869242@gmail.com
When contacting us regarding an existing purchase, please include your order number and the email address associated with the order so we can assist you efficiently.